At The Color House, your satisfaction with our products is our top priority. Our Return Policy is designed to ensure a smooth and hassle-free return process. Please read the following guidelines carefully to understand our return procedures:
Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately, within 7 days of receiving your order.
- To initiate a return, email us at email@example.com with your order number and clear photos of the damaged or defective item(s).
- We will assess your request and provide instructions for returning the product(s).
Returns for Other Reasons:
- If you wish to return a product for any reason other than damage or defect, please contact our customer service department at firstname.lastname@example.org within 30 days of receiving your order.
- The returned product must be unused, unopened, and in its original packaging.
- Contact our customer service team at email@example.com to request a Return Authorization (RA) number.
- Include the RA number clearly on the outside of the return package.
- Carefully package the product to prevent damage during return transit.
- Ship the product to the address provided by our customer service team.
- Use a trackable shipping method to ensure safe delivery.
- Once we receive and inspect the returned product, we will notify you via email regarding the status of your refund.
- If the return is approved, your refund will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.
- Please note that shipping and handling fees are non-refundable.
- We do not offer direct product exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired product separately.
Late or Missing Refunds:
- If you haven't received your refund within a reasonable period, please check your bank account again.
- Contact your credit card company or payment provider, as it may take additional time for the refund to be officially posted.
- If you have taken these steps and still have not received your refund, please contact us at firstname.lastname@example.org.
Return Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to a damaged or defective product.
Questions or Assistance:
- If you have any questions or require assistance regarding our Return Policy, please do not hesitate to contact us at email@example.com. Our dedicated customer service team is here to assist you.
We appreciate your business and strive to provide the best products and service possible. Thank you for choosing The Color House.